How do you ship your product?
We ship our yummy frozen dumplings and buns in Styrofoam coolers with blocks of dry ice. Each cooler can fit up to a MAXIMUM of 5 boxes of product and 5 bottles of sauce. We can fit 1 bottle for each dumpling box you buy (up to 5) in each shipment, but are limited to 1 bottle for an all bun shipment.
We ship with enough dry ice to last until the evening of your order’s scheduled delivery date. DO NOT handle the dry ice with bare hands.
What does next-day shipping mean? 2-Day?
Next-day shipping or two-day shipping will arrive in 1-2 days from the date it is ordered, if the order is placed before 2pm EST. Orders made after 2pm EST will be packaged and shipped the next day.
What's the deal, why can't I get shipments after Wednesday?
We love our food and we want you to as well. We have found that a lot of people aren't waiting patiently by the front door for their Dumpling Daughter deliveries on the weekends. We don't want your order going out if it won't get to you in the best condition, so we try to ship orders so that they arrive no later than Friday. If you would like to request a shipment outside of the Monday-Wednesday schedule please contact us at firstname.lastname@example.org and we will work to accommodate your request.
Do you accept returns?
Unfortunately, as we are shipping perishable food, we cannot accept returns. If there is an issue with your shipment or product, please let us know immediately and we will work with you to remedy the problem. For any issues relating to your order, please contact us at email@example.com.
What goes into the cost of shipping?
The shipping costs go straight to the shipping company. Unfortunately, shipping frozen dumplings is not cheap since we want them to arrive to you frozen and fresh. The price you see is the price you're paying to our shipping carrier.
Where do you deliver?
We ship everywhere within the contiguous United States (excluding Puerto Rico, Hawaii, and Alaska). Shipping charges will vary. If you live somewhere we don't ship to, please contact firstname.lastname@example.org and we will try our best to find a solution. No one should be without dumplings or buns if we can help it!
Do you deliver to PO Box?
We only deliver to homes or offices where someone can receive these special packages.
Do I need to be home to get my delivery?
You do not need to be home to receive the delivery. However, you will need to open your package and put it in a freezer by the evening of your delivery date. You will be receiving tracking emails leading up to the delivery, so you can plan accordingly.
What is dry ice?
Dry ice is the solid state of carbon dioxide. To become a solid, its temperature must reach -109.3 degrees F, making it an ideal cooling agent for shipping frozen and cold refrigerated products. Dry ice should never be handled with bare hands for safety reasons. Please be careful when removing your products from the packaging. Refer to the OSHA Safe Handling of Dry Ice for more information.
What if my package has no more dry ice in it?
Dry ice is used to keep our food frozen during transit. If your food arrives frozen it is safe to store in your freezer and eat. Partially or completely thawed food may not be safe to eat. We ask you to contact us at Orders@dumplingdaughter.com if your food arrives not frozen.
Is there minimum order?
Shipping is expensive and no one is ever happy with just one box. Trust us, get at least 2 boxes. Shipping costs increase with each increment of 5 products, as our cooler boxes have a capacity of 5 boxes.